Paul's Auto Repair has seen two of my vehicles over the span of a few years and has always taken the best care of them. The staff has always listened to any concerns I've had, never recommended anything unnecessary, and they make sure every customer has full understanding and clear estimates about what is going to be done to their vehicle before they ever touch it, and they take such good care of the vehicles while working on them. You won't get a truck back with new dents or scratches or the interior covered in grease or dust. So, when I bought a brand new vehicle I had a lot to learn about the differences of "scheduled preventative maintenance" and "the real preventative maintenance", two very different things, because I want this truck to last. After the US switched over to E15 gas in May, I started noticing the engine acting weird, I could feel hesitation in every gear shift, it was getting worse mileage per tank, and my BRAND NEW VEHICLE was starting to make noises I didn't like). I was able to find a better gas to put in it, the change was immediately better, but the problems were still happening, just lessened, and I was worried about damage or buildup. I was able to discuss these concerns directly with the young man that was going to be working on my truck, and we came up with a game plan. Work was performed, and a couple hours later I was on my way. But then my truck ran better than it has EVER run, even with 5 miles on the odometer. It has never shifted so smoothly, never accelerated so smoothly, and handles better than it ever has. Not only were the problems fixed, but everything about my truck seems to have massively improved! Shout out to Thai, who absolutely knew his stuff, got the truck done in a very timely manner, and he did a fantastic job. I never write Google reviews, but I just had to step in and compliment the work done because I am just blown away right now! 10/10.

Had oil change and seasonal inspection included. Thanks to Paul's technicians was alerted to several issues. I recommend Paul's if you are in need of auto service.

It was welcoming service was great need repair go to Paul auto repair

Great service and excellent communication from staff, Mechanics are skilled and very knowledgeable

Me and the wife absolutely love to use Paul Auto Repairs. They do a great job the first time, every time.

We're so glad we tried Paul's Auto Repair in East Hartford! Being new to the area with alot of anxiety in finding a local shop as trustworthy, honest and fair as our prior 25yr repair shop. Reached out to Paul's with an urgent car matter. They are all we hoped and even found what was essentially a misdiagnosis by the dealership and fixed it in one day; saving us substantial unnecessary cost plus what could have led to major engine damage had they not found the actual issue. So glad for Paul's professional expertise delivered in a caring style for their local residents!