Google Rating
4.6
Based on 260 reviews
Paul's Auto Repair, LLC
4.6
krissie lee (krispy)
1701366076
Hands down, the best experience I’ve ever had at any shop. Not only did my car feel brand new when i got it back, but every person working there was extremely kind. Nobody likes bringing their car to the shop but the free chips and nice employees made it all worth it. Thanks again to everyone who helped me out. 🙂
Amy Grimm
1701211573
They do the work they say they are going to. They go out of their way to find parts that your car needs. The staff is very friendly. They are willing to work with you.
MIke the FordGuy
1700234320
Paul's upgraded my '96 F150 A/C system from R12 to R134. The work was done well and done the same day. The price was reasonable, a good experience from start to finish. I'll certainly recommend Paul's for anyone needing A/C repairs.
Joshua Roson
1700152792
My dodge charger was leaking oil and Paul’s auto repair was very prompt and friendly. They communicated with me throughout the process and I had my car back in no time. Overall great service.
Nadim Tarabishy
1699885907
I contacted Paul's Auto for a headlamp repair / replacement on my Lincoln. Their receptionist and team were very friendly and provided a reasonable estimate for the work. There was initially a short break in communication and a little confusion over the exact part that would be needed ; but the end result was that Paul's Auto more than made up for any perceived inconvenience by going above and beyond anything I have ever experienced or would ever expect from a repair shop.Kyle & the team were overly generous in their final repair of my car. Very, very customer oriented business. I will return.
Shawn Brennan
1699642707
Highly recommend! Arrived there by chance. Check engine light came on while driving from NJ to Maine (I had to get there same day). I got off highway and by a stroke of luck first place I saw. They were incredibly nice, knowledgeable and helpful. In under three hours they got me back on road and on to destination, Telling me what they were doing every step of the way. I'd give them 10 stars if I could. The only downside is not living locally and being able to take advantage of this business on a regular basis.
Laura Murphy
1699011932
Paul's did a great job fixing the suspension parts and brakes on my 2008 santa fe. I will definitely go back to them for all my car needs. Already referred my daughter for her next oil change.
Sandra Hallmark
1698925772
Can’t say enough about the service and knowledge of the people that work at Paul’s from Sandy who greets you a smile and a friendly hello to the mechanics that repaired my vehicle.Car needed new ball joint-axle-control arm both sides-sway bar links both sides and more I am just so lucky they were able to repair all that and more.They are honest can’t get better than that in today’s world!! Great work and Thank you that is truly a 10 And more
M John
1698867186
The staff at Paul's is truly outstanding! They were in constant communication with me throughout the entire process and went the extra mile by checking on my puppy's well-being following his surgery. I am genuinely impressed by the exceptional level of customer service they provided and the top-notch car service they delivered. It's rare to find such dedication and care from an automotive service provider, and I can't express my appreciation enough.
Keyboard Warrior
1698814497
A+ Treated my family beyond well. I truly felt they weren't above and beyond other shops for a cheaper price. Can you believe they gave us a rental for a day. My vehicle is a 2008. It's not like I bought a new car from them. They really treated us good. Yes of course I had a repair bill but who else would say Hey just use our car for free.
Gregory Hughes
1698783752
Have a saab 9-3 aero needed work. Everyone was very detailed when explaining things an the woman at front desk was beyond amazing thanks 4 everything!
Lou “Seg bear” Th3king of my castle
1698064112
Amazing , knowledgeable, kind staff took care of my vehicle like it were one of there own. Took care of me for sure..dint even feel like I spent money. I recommend anyone that need there car repaired give Paul's from east hartford a call they treat you like family...oh and they keep cold beverages and snacks..lol...keep up the good work guys...
Dat La
1697469078
I am very happy with everything that the staff who has done on my cars. You are exceeding my expectations.
Smokey T Bear
1696529458
Couldn't wait to write this review.My Ford Explorer broke down and I would not have been able to get my vehicle into the dealership it would need an appointment.So I rolled the dice in hopes of finding a reputable repair shop I could trust I knew this was going to be expensive.Based on a mailer I called Paul's auto repair on Tolland st East Hartford.Spoke to Paul Jr. he was extremely helpful and invited me to get my Explorer towed in.After my vehicle was towed in called them to be sure they had it.Asked about a loaner was told no problem (WOW )!-thank you.They sent a shuttle to pickup my wife put her into a nice loaner.The ladies In the office are so customer friendly my wife was very impressed.Received a call from Kyle he explained to me what was needed and gave me a price which was more than I could afford.Had to decline the repair because I am on social security benefits and I am disabled.However Kyle told me what was needed now and what could wait.Still more than I had but he discounted the repair so I could afford it.They had our vehicle 3days gave us a loaner which in my opinion had a value of $180.00-(WOW!) thank you.Discounted my bill $100.00 washed and vacuumed our car.Also 3yr. warranty on the repair.Excellent customer service 5 stars for Paul's.As a consumer I can spend my money anywhere and want to get the value of my dollars and feel good about my experience.This family owned business far exceeds all expectations.The price I paid was discounted 3 days loaner washed & vacuumed my car I got one heck of a deal 👍.Thank you all so very much.
Heidi Marcoux
1695941922
Clean, professional, owner has years in the field so I feel very comfortable to bring my vehicle here for future service needs. Co-workers are always pleasant & helpful
Chris Falkowski
1694082788
We brought our sons car for multiple issues, witch is fixed and runs great. Paul and his guys exceeded our expectations with their knowledge and professionalism!. I would definitely use their shop again in the future👍🏼
Lizette Felipe
1693603527
Paul’s Auto Repair, LLC, was professional at all times and repaired my car rapidly. The staff that assisted me was beyond helpful as they explained the process of my repair. They also communicated all follow ups with me in a timely manner. My car is now functionally the way it should have been and I am so HAPPY!
Desiree Acosta
1693532585
They did excellent work and treated us wonderfully. This is the place you want to go for your car needs !!!! Don't hesitate, this is the place you wish you found sooner!!!
Makenna Jean
1693409500
i got my car fixed here and i haven't had any issues since! service is wonderful and i recommend this shop to everyone! definitely coming back.
joshua wilson
1693364116
I love paul’s I have been there many times and i will continue to come back. Service is great, mechanics are great!
Earl O'Garro
1692981662
Great staff, wonderful communication, great work on my vehicle. I'm shocked in this day in age when I receive great customer service because it has become so rare so every time that it happens I make it a point to acknowledge it. Thank you
Cheyanne Diaz
1692396132
Honestly would recommend going here , they were quick and very friendly especially the woman at the front desk I believe her name is sandy such a kind lady would definitely go back !!!
Priscilla Ruegg
1691527496
Paul’s was amazing. I was visiting a friend and ALL the dashboard lights came on. Paul’s took me right away even though I am not a regular customer but just referred. They fixed the lights plus other problems discovered. My car runs like a dream. Now I am back home and can pass inspection. I would definitely recommend them for their skill, thoroughness and friendly help!!!!!!
Danny Lyford
1690497926
This place was by far the best repair shop I have been to. As soon as I walked in the door I was greeted with a smile and very friendly people. They were very knowledgeable and explained everything so I felt very comfortable. They fixed my truck fast and did a great job. They even cleaned my truck inside and out! I highly recommend this place. I had a great experience!!
Abdelrahman Taha
1690390738
I’m so grateful that I went to Paul’s auto repair The lady at the front desk was super nice and friendly to talk to. They helped me out did a full inspection on my car found the issue gave me an estimate. Kyle was a very nice person to talk to explained me everything I needed to know very great people. I will definitely be back..
Stone Evans
1689171323
Recently I had work done on my Cadillac Escalade by Paul's Auto Repair and the work was done timely, professionally and with no hassle. The staff was friendly and informative.I will be definitely going back to them with any of my automotive repair needs.
Sean Smith
1688148545
My most recent experience was a very good one. They are very professional in every aspect. Highly recommend! Thank for for taking care of me and my transmission over heating issue!!! Greatly appreciated!
Monika Izabela
1687446825
This was my first experience at Paul’s and it was a very good one! I came across the repair shop searching for places online and calling around for different estimates. I had to get a bunch of things fixed including my alternator and transmission control module. Paul answered all of my questions, was very knowledgeable and made me feel comfortable that his team could handle the job. Price was reasonable and everything is running smoothly! From the moment I walked in, the woman at the front desk greeted me with a smile and kindness. Paul made sure to call me with updates and gave me a full rundown of the issues and what had been fixed. Definitely would recommend and will return for my car needs! Thank you Paul & your team! 🙂
Keisha Smith
1687204485
Very long overdue review. I visited here in April of this year. Before I went in, I reviewed the reviews on here and also called to ask questions. The receptionist was very polite and joyful which I loved so much. I explained to her what I needed done and also after final pricing i informed her I got approved for snap finance. I've used them before and was relieved they accepted them as well. When everything was finalized the receptionist was giving boxes of girl scout cookies to her customers. That made my whole day. They are very nice people and they do their best making you feel at home. I didn't feel out of place. They did amazing on fixing the car. I will be going back to them 10/10 definitely recommend!!!! 💚
Luis Marques
1687012988
Local family owned business, with honest trustworthy guys who know their stuff. I’ve had all my major work done by Paul’s for both an older model BMW and Subaru, and both are running like new. I highly recommend them.
Kim Toman
1686833685
Great service, friendly and knowledgeable staff! I have used Paul’s twice now and will definitely come back.
Jerry Puiia
1685707237
Took my Audi there for service as my AC wasn't working well. I always used the dealership for repairs but was curious to see if I could save some money using an independent shop. Repairs went well and the staff was awesome. I recommend them.
Gladys Erdely
1685476864
Paul’s Auto Repair completely replaced all four brake systems and my front axle. I had never been there before. I walked in and the sweet young lady at the desk had my car looked at immediately. After a short wait the diagnosis came back and I was told the car would be ready the following afternoon. They gave me a ride home and picked me up the following day. There were no add ins to the estimate and my car was repaired and had been washed and vacuumed. A completely refreshing experience. My car sends its compliments. I highly recommend this company and will be sure to use them again and refer all my friends.
Mary Adams
1685020231
Absolute great experience. I came across them because of the warranty that I have, Paul’s was the authorized shop. They fixed my car in a timely matter, kept me updated on what was going on with the repair, and even vacuumed and washed my car before I picked it up. The woman at the desk is so nice and easy to talk to. 5 stars for sure!
Pat Davis
1684934497
We’re my dad goes there so he recommended me Monroe cheated out of my money never go there again to talk Sandra very nice person she got me in and was very honest with me u got my business will be back in 2 weeks thank u
Facebook Rating
5.0
Based on 23 reviews
Paul's Auto Repair LLC
5.0
Kwenzy Ndeh
1701704498
This comfortable and good standard of living I now enjoy with my family, is all thanks to you ma'am Mrs Anita Ephraim , before now I had a low income and did a lot of online trade which no profit, but you can like an angle and change all of that in just one week, you turned my $1000 to $10,450 with your intelligence as an expert and from that day I had made more profit each week investing more, there is no amount of thanks that will be enough for what you have done for me and my family, but I promise ma'am I will speak of your honesty, handwork and trust to the world, this is dream come true for me for finding a legit account manager like you, I advice the entire public to invest with Mrs Anita Ephraim and be financially sable contact her via
email:Anitaephraim44@gmail.com
WhatsApp?+1 224 208 8320
email:Anitaephraim44@gmail.com
WhatsApp?+1 224 208 8320
Itz On Top
1696206919
Certainly, Mrs. Beth Abrams appears to be an outstanding account manager, and I'm pleased to share her commendable services with others. Her reputation for trustworthiness and the ability to achieve rapid results is truly noteworthy. I could never have anticipated that my initial investment of $700 would grow to an impressive $8,000 in just five days. Mrs. Abrams, you are unquestionably a blessing, and I'm committed to recommending your services to everyone I know. Your expertise has brought countless smiles to my face. To embark on a journey toward financial success, I encourage you not to hesitate in reaching out to Mrs. Beth Abrams. You can contact her through the following means:
WhatsApp: +1 (551) 242-2427
Email: bethabrams85@gmail.com
WhatsApp: +1 (551) 242-2427
Email: bethabrams85@gmail.com
Tinyiko Makhuma Deli
1685367151
I have never been this progressive on my trades before, but with the help of Mrs Kathy Lien have gained good profit. I can withdraw profit also. Recommended forex trader. They've got profitable offers, Good to deal with. They are friendly, nice, and skilled in the forex market. Every month, I am getting fair returns on my investments. Overall, I had a great trading experience. I'm very satisfied with these platforms, customer service, pricing, signals, and everything. Been trading with her for a long time and I'm keeping the services. I made huge profit $15,000 weekly with just a $1,256 capital Thank you and may God reward you for the good works Contact Mrs Kathy Lien
Email; kathylien466@gmail.com
WhatsApp:+1 856-895-1549
Email; kathylien466@gmail.com
WhatsApp:+1 856-895-1549
Annette Christine Paisley-Corrigan
1614718003
They were very friendly and gave great service- they have a wonderful costumer service area that is stocked with snacks, soda, coffee and more if you decide to wait and even offer customers a ride home if they can’t wait- highly recommend
Steve Obrycki
1526700330
Outstanding experience. Good people providing great service at fair price. Would absolutely use again. Outstanding family business!!!
Alicia Kay Sobczynski
1506112353
Fabulous place to bring your car! The guys there are so nice and helpful, I have been going here for over 2 years now. They are honest and very knowledgeable!
Curtis Taylor
1500403432
I am new to the Paul's but now that I have found him, he will be my only mechanic I have and 81 Oldsmobile Cutlass that I inherited from my parents. I wanted to refurbish this vehicle in their honor. I tried many places, over five years new remanufactured engine and countless other repairs. Nothing worked. All I received for my effort more bills and excuses happy to say after Paul worked on it and straighten out the shoddy work that others had perform the car is running great. If you want an honest and knowledge shop look no farther than Paul's auto.
Nicholas D. Astorino
1484150738
Very professional, knowledgeable and friendly team that was easy to work with. Highly recommend these guys. Thanks Dan for the new Ariens 24" EFI!
Damien Gardner Lmt
1472515306
Had my car serviced here not once but twice and both times they exceeded expectations. Not only did they pin point the problem in no time, but they also took the time out to explain thoroughly what the issue was to begin with as well as how they would go about fixing it. It's a good feeling knowing my car is in the hands of a mechanic I can trust! Thanks again Paul!
James Santy
1472322002
I had my husqvarna lawnmower in for a tuneup.They did a fantastic job very good price and done in a very timely manner.Keep up the good work.I will be recommending Paul's Auto Repair to all my friends and family.
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Yelp Rating
5.0
Based on 10 reviews
Paul's Auto Repair
5.0
Smokey T.
1696492849
Pay attention everyone.My Ford Explorer broke down and unfortunately I wasn't able to get it into my dealer to have it looked at right away.Now I had to...
Katie R.
1688044980
My son and I were on a road trip when my tire pressure indicator went on. I wasn't sure if there was a leak and didn't want to drive an extended time with...
Subanny B.
1682575051
I have been to Paul's twice for my Mercedes to get checked. Both times, the service was impeccable. They are all very friendly and approachable. I feel...
Anthony B.
1679315170
The people at Paul's auto are rare indeed, they make you feel like family and not just another paying customer. If your has to stay for a few days they...
Ashley M.
1655826020
My family and I were on vacation when the car broke down. Paul and his team had us in first thing as soon as they opened, diagnosed within an hour and back...
David D.
1518785118
Paul's Auto was a positive experience, as far as auto repairs go anyway. We had an engine issue that ended up including a new timing belt on our Honda...
Devin K.
1513353288
I brought my 07 Silverado to Paul's for the first time about 4 years ago. I had a multitude of problems; however, I could not afford to fix all of them at...
Rachel F.
1488370156
Best costumer service ever ! I've had a pleasure of doing business with Paul and Paul Jr ! I was recommended and I was not let down they were honest, quick...
Tom X.
1425096757
I was searching for a snowthrower to replace my 10 year old one that was hard to start and the starter kept breaking. Since we had a lot of snow this year,...
Max G.
1389029714
We recently had Paul's Auto Repair (and Power Equipment) fix our snow blower, when it would not operate the day after a snowstorm. It is an 8HP 24" 2-stage...
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